Refund policy

Because each product is made in small batches, all sales are final unless your order arrives damaged, defective, or incorrect. 

Damages and issues
Please inspect your order carefully and contact us at hello@denkimono.tech within [7] days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your request, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@denkimono.tech.